Return Policy

The only returnable item in the store is food. Food is defined as any product that can be fed as a full, healthy diet. This would include kibble, canned food, and the raw foods we sell here. Food can be returned for store credit only; we do not refund cash or card under any circumstances. Kibble and raw foods can be returned unopened, or opened. Cans must be returned unopened. Complete packaging must be returned with the remainder of the food; the packaging must still have the barcode and the date code attached. Products must be returned within ten days, accompanied by the receipt of the day of purchase. After the initial ten-day return period, no store credit will be issued. As stated above, food products can be returned only for store credit. Please be sure to complete all return forms that you are given by the cashier; this is required to receive store credit.

 Any exchanges or store credits on complete diets must be done in store within 10 days of delivery. No exchanges or store credit on treats or toys. In Store prices will be credited. Delivery cost are not refunded.

Restocking fee may apply to items presented for credit.